Shipping & Returns

SHIPPING

• Processing Time: We ship within 1 business day.
• Shipping Charges: Shipping costs are based on order size and weight. You'll see the exact cost before completing your purchase.

RETURNS

• Refund: Items purchased from Soleus are eligible for a refund if returned within 14 days of the delivery date.

• Store Credit: Items returned between 15–30 days of the delivery date will receive store credit for the amount paid at the time of purchase.

• No Returns or Store Credit: Returns or Store Credit cannot be processed for items returned after 30 days.

• Eligibility: To be eligible for a return, the item must be unused, in original condition, and in its original packaging.

• Non-Returnable Items: Sale/clearance items, tights, and gift cards cannot be returned.

• Proof of Purchase: A receipt or proof of purchase on account is required.

• How to Return:

  • Returns must be made within the appropriate window (14 days for refunds or 15–30 days for store credit).
  • Ship returns to: 862 Butte Street, Redding, CA, 96001, United States.
  • You are responsible for return shipping costs, which are non-refundable.

• Refunds:

  • Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method.

• Exchanges: We only replace items if they are defective or damaged. For exchanges, please contact [email protected].

• Late Returns: Returns received after 30 days will not be eligible for a refund, store credit, or exchange. Items will be returned to the sender at their own expense.